Affable Technology Services offers the following services:

DIAGNOSTIC PROGRAM
Evaluating how well the existing systems match and aid business processes.  Do they work?  Where do they fail?  Where can we save costs?  How can we improve customer service?  Is it the systems causing problems, or is it users?  

We interview you and staff members, run some tests on your systems, and recommend improvements to increase the value derived from the investment in the technology.  

BUSINESS PROCESS MAPPING AND REFINEMENT
Document business processes and then simplify and reduce the number of steps - reduces costs, and improves productivity.  We often workshop the development of new business processes for the business prior to developing system requirements specifications.  This is a necessary and valuable step in the process of selecting a new system. How else can you know that the chosen system is aligned with your intended business processes?

IT STRATEGIC PLANNING
Using the business vision as a starting point, we evaluate and direct improvements to the IT infrastructure.  We document a plan to form the blueprint for future IT investments.  Every retailer needs to regularly visit this program to ensure that the ICT strategy continues to meet business needs.  

We undertake a comprehensive review of the business and ICT strategies, and develop strategies to cover the planning period. 

IT SYSTEMS SELECTION
Selection of IT systems to achieve business objectives – from definition of requirements through to recommendations for implementation.  We will manage implementations on behalf of clients if so requested - up to clients and availability of their resources.  

We have often designed solutions for clients when there are no packaged solutions available.

SYSTEMS IMPLEMENTATION MANAGEMENT
After deciding to implement a business management system, ATS offers to assist with the introduction of the system to the business, managing the many crucial aspects of the systems implementation process.  

TECHNOLOGY RESEARCH
We provide in-depth research into specific areas of client interest.  Technology research is a specialty.

Clients might have unique and special opportunities.  Detailed technical knowledge may be required.  

IT MANAGEMENT
Providing on-going management advice and guidance on IT strategies, internal processes, help desk management, software change management, eCommerce planning, budgeting and on-going planning.

BUSINESS COACHING
An interesting extension of the normal systems consulting services has been the provision of on-going management advice and guidance on business issues.

VENDOR MEDIATION
Mediation and advocacy – if things go wrong between clients and vendors, ATS can help to get vendors and clients working together again.

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