Affable Technology Services offers the following services:
DIAGNOSTIC PROGRAM
Evaluating how well the existing systems match
and aid business processes. Do they work? Where do they fail?
Where can we save costs? How can we improve customer service? Is it
the systems causing problems, or is it users?
We interview you and staff members, run some tests on your systems, and
recommend improvements to increase the value derived from the
investment in the technology.
BUSINESS PROCESS MAPPING AND REFINEMENT
Document
business processes and then simplify and reduce the
number of steps - reduces costs, and improves productivity. We often
workshop the development of new business processes for the business prior to
developing system requirements specifications. This is a necessary and
valuable step in the process of selecting a new system. How else can you know
that the chosen system is aligned
with your intended business processes?
IT STRATEGIC PLANNING
Using
the business vision as a starting point, we evaluate and direct improvements to the IT infrastructure. We
document
a plan to form the blueprint for future IT investments. Every retailer
needs to regularly visit this program to ensure that the ICT strategy continues
to meet business needs.
We undertake a comprehensive review of the business and ICT strategies, and develop strategies to cover the planning period.
IT SYSTEMS SELECTION
Selection of IT systems to achieve business objectives –
from definition of requirements through to recommendations for implementation.
We will manage implementations on behalf of clients if so requested - up to
clients and availability of their resources.
We have often designed solutions for clients when there are no packaged solutions available.
SYSTEMS IMPLEMENTATION MANAGEMENT
After deciding to implement a business management system, ATS offers to
assist with the introduction of the system to the business, managing the many
crucial aspects of the systems implementation process.
TECHNOLOGY
RESEARCH
We
provide in-depth research into specific areas of client interest.
Technology research is a specialty.
Clients might have unique and special opportunities. Detailed technical knowledge may be required.
IT MANAGEMENT
Providing on-going management advice and guidance on IT strategies,
internal processes, help desk management, software change management, eCommerce
planning, budgeting and on-going planning.
BUSINESS
COACHING
An
interesting extension of the normal systems consulting services has been the
provision of on-going management advice and guidance on business issues.
VENDOR
MEDIATION
Mediation
and advocacy – if things go wrong between clients and vendors, ATS can help to
get vendors and clients working together again.
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